Privacy Policy

Grosvenor Casinos Limited Privacy Policy

At Grosvenor Casinos Limited, we value your right to keep your personal information private and secure. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website or visit one of our physical locations.

What Personal Information May Be Collected?

When you register for an account with us, either online or in-person at a Grosvenor location, we may collect various types of personal information. This includes:

• Your name
• Address
• Date of birth (to comply with age verification requirements)
• Contact details (email and phone number)

We also use automated processes to analyze your usage patterns on our website and other digital platforms. We may gather data about:

• Your device's type, browser, and operating system
• The frequency and duration of your sessions on our site
• Search terms you enter when looking for information on our platform

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve performance. These small text files are stored on your device or within our servers, allowing us to:

• Recognize returning visitors and tailor content accordingly
• Gather anonymous usage data about your interactions with the site
• Provide personalized recommendations based on your preferences

Communication Preferences

When you interact with our platform, we may use various channels (email, phone, text) to communicate offers or updates. If at any time you wish to modify how frequently or via which method we contact you, please notify us through one of the methods listed below.

Data Storage and Retention

All personal data collected is stored securely on our servers located within the European Economic Area (EEA). We adhere strictly to guidelines set by applicable regulations for retention periods. Personal information will be removed once a user's account has been inactive or as requested, whichever comes first.

Account Security

To protect your account from unauthorized access, we use robust security measures such as encryption and password protection. You are solely responsible for keeping the login credentials confidential and ensuring they comply with our requirements on length and complexity. Failure to do so may compromise both personal data protection and fair game play practices within Grosvenor casinos.

User Rights Regarding Personal Data

Under current regulations, you have several rights related to your personal information:

• Access: You can request access to view or receive a copy of the data we hold about you.
• Correction: If there is an error in our records that concerns your identity or any details kept on file for services, please contact us. We will verify and amend if appropriate without undue delay.
• Deletion: At your discretion, once verified as belonging to you, removal requests may be processed where applicable under applicable regulations.

Third-Party Services or Integrations

From time to time, our platform integrates third-party products (for instance games from external providers) whose data handling practices are in accordance with industry standards. These integrations allow for a rich and diverse gaming experience while adhering strictly to the guidelines set by relevant regulatory bodies regarding access, correction, and deletion as described above.

Responsible Handling of User Information

We take reasonable steps within our capability (financial, operational) to secure data when it is kept with third parties that are outside our immediate control. This includes engaging services or applications designed specifically for their security functions like anti-virus programs and encryption protocols.